art@maclin.io

Returns Policy

Last updated: 1/14/2026

Our Policy

Due to the unique, one-of-a-kind nature of original artwork, all sales are final. We do not accept returns or exchanges except in the case of damage during shipping.

Damaged Items

If your artwork arrives damaged, please contact us within 48 hours of delivery with:

  • Photos of the damaged artwork
  • Photos of the packaging
  • Your order number

We will work with you to resolve the issue, which may include a full refund or replacement if the artwork can be repaired.

Lost Packages

If your package appears to be lost in transit, please contact us. We will work with the shipping carrier to locate your package. If it cannot be found, we will provide a full refund.

Refund Process

Approved refunds will be processed to your original payment method within 5-10 business days. Please note that your bank may take additional time to post the refund to your account.

Contact

For return or refund inquiries, please contact us through our website with your order number and details.